TORUI Products

FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Can you provide OEM service?

yes, we can provide both OEM and ODM service,can customize products according to the drawings you supply.

What can Hangzhou Hongxiao technology do? Can you briefly introduce it?

The capacitive screen solution includes: Cypress , Goodix, Focal tech, ATMEL, EETI, ILI, etc. The cover lens, sensor and FPC of the touch can be customized in depth according to the actual needs of customers;

The display solution includes: the current mainstream display glass panel, and we can customize the brightness of the display screen, FPC shape, interface definition, driver IC solution according to the actual needs of customers, etc.

Can you tell us about your company's main products, process and size range?

Our main products include: special glass cover, capacitive touch screen, LCD screen, capacitive touch screen module, supporting driving board;

Technical process: G+G structure, P+G structure and GFF structure, including flexible touch screen,

Bonding process: Air bonding & Optical bonding.

Size range from 1.3 inch to 65 inch, and there are no projects in batch production with size above 65 inch at the moment.

Is it possible to make an antibacterial capacitive touch screen? What is the main principle?

Our company is able to manufacture anti-bacterial touch screen, what we do is to do special treatment on the surface of the capacitive touch screen to inhibit bacteria, our nano-silver anti-bacterial coating prevents bacteria grow by destroying its cell wall. it's a long-term germ terminator which safely kill over 99.99% common disease-making bacteria, fungi, and molds with no negative side-effect.

What are the precautions for the application of capacitive touch screen made of PMMA cover?

As for the cover of capacitive touch screen made by PMMA material, we must consider the material of sensor, the impact of high and low temperature shock and warpage. As for the specific details, we have some mature application cases. Customers can contact with our technicians for the detailed solution and parameters according to the actual needs of specific products.

Is there any suggestion regarding the capacitive touch screen module solutoin directly used by raspberry pi and orange pi?

We have some mature projects cases and the best way is to connect the touch screen directly through USB interface to the Raspberry Pi or the orange Pi, and the display can be directly connected through HDMI interface, this way the whole solution can be implemented through plug and play.

Large size touch screen will be designed directly with USB interface, small size is general designed with IIC interface, so we will do is to provide the board which changes the IIC into USB. however, customers need to contact our technicians to check the configuration and software system.

For display, we can provide RGB to HDMI, LVDS to HDMI, MPI to HDMI, EDP to HDMI and other driver boards to realize the connection with Raspberry Pi and orange pi;

What is the minimum order?

our company mainly deals with wholesale deals, but if you insist buying one set, welcome to take a sample for you check quality and function.

once sample is confirmed, we could allow for a small mount of orders (no quantity limitation) to be put into production and once this is confirmed, MOQ is required.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

Is your company a real manufacturer?

Our company is a comprehensive service provider of capacitive touch screen in developing and manufacturing for many industries, we have our long-term business factories but the solution design & products developing and software debugging are all completed by ourselves. you are warmly welcomed to visit our factory anytime.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How can I trust your product quality?

:We have more than 10 years experience in touch screen industry.  From material purchasing to product delivery, we have own professional staff and procedures to prevent potential quality risk. Our products have been approved by ROHS.

by using our products, customers' products(overall equipment) have been approved by CE, CCC, explosion-proof, RHOS, FDA etc.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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